Delivery & Returns

You should receive your order within 14-20 working days of payment (excluding pre-order items). All items are sent via tracked delivery.

If your item contains a pre-order item, the whole order will be sent once all of the items are ready for dispatch. If you would like made to order items sooner then please place separate orders.

Returns can be accepted within 14 days of delivery and will be refunded as long as the item has not been worn or washed. If the item shows any sign of wear then it will be returned to you without a refund. The buyer is responsible for all return costs and we recommend using a tracked postage service.

If you receive a faulty item then please do contact us immediately on hello@rhubarbzoo.co.uk and we will send you a pre-paid postage label for returning the item to us. You can then choose to have a replacement sent or to have a refund.